Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

New merchant subscriptions come with a 14-day risk-free money-back guarantee. If you are unsatisfied with the platform capabilities within the first 14 days of your initial subscription, contact support for a 100% full refund.

2. Subscription Cancellations

Merchants can cancel their subscription at any time through the Billing & Subscription Settings in the Vendor Portal. Upon cancellation, your store catalog remains active until the end of the paid billing period.

3. Pro-Rata Upgrades & Downgrades

When switching plans mid-cycle, unused credit from your existing subscription is automatically applied as a pro-rata discount toward the upgraded plan.

4. End-Customer Product Refunds

Please note that refunds for individual merchandise orders placed on vendor storefronts are handled directly by each store vendor according to their respective Store Refund Policy.