Terms of Service

1. Acceptance of Terms

By registering for, accessing, or using the SnapBuy Catalog SaaS Platform ("Service", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions, you may not access or use the platform.

2. Multi-Tenant Merchant Accounts

As a SaaS tenant ("Vendor" or "Merchant"), you are responsible for maintaining the confidentiality of your account credentials, store subdomains, and WhatsApp integration tokens. You agree to immediately notify SnapBuy of any unauthorized use or security breach.

3. Permitted Use & Catalog Operations

You agree to use SnapBuy exclusively for lawful commerce, digital product showcase, order management, and customer messaging. You may not upload prohibited, counterfeit, defamatory, or unlawful merchandise.

4. Subscription Plans & Billing

SnapBuy operates on tiered recurring subscription plans (Starter, Professional, Enterprise). Subscriptions renew automatically unless cancelled prior to the end of the current billing cycle. Failure to settle outstanding invoices may result in catalog suspension.

5. Service Availability & SLA

We target 99.9% platform uptime for all hosted store catalogs. Scheduled maintenance windows will be communicated via the Super Admin advisory board with at least 24 hours prior notice.

6. Limitation of Liability

In no event shall SnapBuy, its directors, employees, or partners be liable for indirect, incidental, or consequential damages resulting from transaction disputes between vendors and their end customers.